Frequently Asked Questions

Q: How long does shipping take?
A: Most orders ship within 1–3 business days and arrive in 7–12 days (U.S. only). You’ll receive a tracking link once it ships.

Q: Can I use HeatHalo while driving?
A: No — we recommend only using it while parked or at rest.

Q: Is the HeatHalo massager cordless?
A: Our current model plugs into a wall or car outlet for consistent power and deeper massage strength.

Q: Can I return my product?
A: Yes, within 30 days if unused and in original packaging. Please review our Refund Policy for full details.